Return Policy

WE TRULY WANT YOU TO BE HAPPY WITH YOUR ORDER. 

Damaged during shipment, Exchange Request or Item not received.    (14 day limit on returns/exchange)

ITEM IS DAMAGED IN SHIPMENT

Step 1: Take cell phone photo of the items the day you receive your order
Step 2: Send photo, your name and Order # to dianepi@stevenplastics.com via email.
Step 3: We will send you instructions on how to exchange your item.

SHIPMENT IS NOT RECEIVED

• USA ORDER NOT RECEIVED/DELIVERY ISSUES:  Your package is fully insured for 30 days.  If you not receive your purchase, you must notify Untangler within 30 days to request a refund.   Contact: Diane Pietrasik; email: dianepi@stevenplastics.com;  847-885-2300.

• INTERNATIONAL ORDERS NOT RECEIVED:  Your package is fully insured for 65 days.  If you not receive your purchase, you must notify Untangler within 65 days to request a refund.   contact Diane Pietrasik, Manager.  Email dianepi@stevenplastics.com;  +1 001 847-885-2300

Thank you. Diane PietrasikManaging Director; dianepi@stevenplastics.com; 847-885-2300  USA